2020 Annual Report and a message from General Manager Jim Rennard


Sadly, 2020 will always be remembered as the year of COVID-19. Fortunately, we are beginning to see the light at the end of the tunnel. We look forward to reopening our offices and getting back to “normal.” One thing the pandemic did not change was our focus on serving your needs.

As in 2019, two more longtime members of the management team retired in 2020. Our new leadership team continues to build on their legacy of service to you, and we took two exciting steps forward last year.

First, we “acquired” the retail ISP customers from our partner, PEAK Internet, on July 31, 2020. This allowed us to immediately reduce the price of your internet service. It will also enable us to provide new services to you, like Premium Wi-Fi and the ConnectIQ app.

Perhaps even more impactful, the Board of Directors approved a strategic direction for the Cooperative to deploy fiber-to-the-home, making a significant financial commitment to begin construction in 2021. You will hear much more about this as we break ground soon.

Finally, a comment about our financial results. Adjusting for a one-time gain included in last year’s results, 2020’s net income is slightly better than last year’s. We did not issue any general patronage refunds; we will be reinvesting those dollars in upgrading our network — key to delivering the internet speeds you want at competitive prices.

Pioneer Connect’s Board, management, and staff are honored to serve you and the communities where we live, work, and call home. As we look forward to the remainder of 2021 and beyond, we remain focused on “connecting your life.”

— Jim Rennard, Pioneer Connect General Manager

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